Affordable, Ethical and Local

“Shawn, we worked with a previous consultant and we found them to be very expensive! Why would you be any different?”

NeighborWorks Umpqua, a local nonprofit with over 20 years of serving Oregon communities, has tasked us with proving affordable and ethical technology support for businesses, nonprofits, and community members. We have worked hard to do this by finding the tools and pricing models that will offer the same level of protection and consultation large companies received at a fraction of the price. How do we do this?

Sliding Scale Rates

Our unique approach to determining rates is to base the rates on the type of organization (Nonprofit or Small Business) and Gross Revenue

We are a full service PC repair shop (sorry, we are not Macintosh qualified). We can do virus removals, PC optimizations, hardware repair such as laptop screens, hard drives, keyboards, etc. We offer Free Diagnostics, and if we cannot fix it, we do not charge you!

  • Standard shop rate $50/hour
  • Home Visit Available – Please Call
  • Remote Repair Available – Please Call

We offer a range of services for Small Businesses including PC Repair and IT Consulting. You can see examples of the kind of services we can provide below. Many clients also engage us to be their advocate in searching for a vendor (phone, software, etc.) to make sure they get the service they want at a fair price. We specialize in finding and providing top-notch services at a price point you can afford.

  • Network Administration. Firewalls, Switches, Wireless Routers, etc.
  • Server Administration. Active Directory, File Sharing, Printer Management, etc.
  • Windows Desktop Support. Windows 7 & Windows 10.
  • Web Design. New or Edits.
  • Security Camera system programming.
  • Staff Training.
  • Phone Systems.
  • Cloud-Based Systems such as Office 365.

Sliding Scale Based upon Gross Revenue

  • Under $1 Million:Business – $65/hour
  • $1 Million – $5 MillionBusiness – $80/hour
  • $5+ Million:Business – $120/hour

We were originally created to support nonprofits (see Our Story). We offer a range of services for Nonprofits including PC repair and IT Consulting. We make sure that Nonprofits take advantage of all the discounts afforded to them. You can see examples of the kind of services we provide below. Many clients also engage us to be their advocate in searching for a vendor (phone, software, etc)  to make sure they get the service they want at a fair price. We specialize in finding and providing top notch services at a price point you can afford.

  • Network Administration. Firewalls, Switches, Wireless Routers, etc.
  • Server Administration. Active Directory, File Sharing, Printer Management, etc.
  • Windows Desktop Support. Windows 7 & Windows 10.
  • Web Design. New or Edits.
  • Security Camera system programming.
  • Staff Training.
  • Phone Systems.
  • Cloud-Based Systems such as Office 365.

Sliding Scale Based upon Gross Revenue

  • Under $1 Million:Business – $50/hour
  • $1 Million – $5 MillionBusiness – $65/hour
  • $5+ Million:Business – $80/hour

What are Managed Services?

“Good morning Shawn! We are so busy here and look forward to you helping us improve our operation” says the IT coordinator. “Glad to help. Let’s start with looking into your cyber security protection. Can we see if your anti-virus software is up to date with the latest definitions?” “Well, OK, but we have 50 PCs so we’ll have to go to each PC to find out.” “The good news is with our Managed Services we will be able to monitor this on one dashboard with a click of a button. And even better, receive email/text notifications of virus attacks, virus definitions out of date, and more.”

Managed Services has two meanings: We become Your IT department and our goal is to support you in your mission. We have monitoring tools to efficiently Manage your infrastructure. This means we know proactively (instantly) if the antivirus software is operating properly, rather than walking around your facility every 6 months (never happens) to figure it out. We offer the following services to our Managed Services client which we monitor round the clock:

  • Managed AntiVirus via Symantec Endpoint which alerts us to virus activity, definition and outdated softwareversions, and more.
  •  Uptime Sensors – Monitoring critical network systems (for example internet, IP phones, and servers) andnotifications to our staff if they go offline.
  • Managed Backups – We offer onsite AND offsite backups using industry standard products with alerts onsuccess and failure. AND we test the backups once a month and give you a full report.
  • Managed Updates and Patches – We offer Microsoft Windows and third-party updates for Desktop PCs andServers which keep your systems secure, up to date and alert us when issues arise.
  • Managed Intrusion Detection – We offer intrusion detection services which monitors your network forsuspicious activity. We are alerted if anomalies are detected and initiate a threat incident response.We provide detailed reporting to our Managed Service clients so you can be sure we are providingproactive protection.

Please call to find out more about our Affordable and Ethical Managed IT Services

740 SE Cass St
Roseburg, OR 97470
541-275-1055